Advanced Phone Ups Inc. specializes in telephone training, certification and mystery shopping of the automotive industry. We have worked with over 4000 car,truck, RV and motorcycle dealerships across the USA in a ten year period.
Telephone Training Demo
Phone Training FAQ's

All our Telephone Training and Certification Program's are live, one-on-one and weekly. Your people will role-play with a certified trainer on how to make the right impression and set the appointment.
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PHONE TRAINING-INTERNET & BDC
We train each participant weekly how to handle ALL ASPECTS of the in and out-bound calls for internet, be back, missed appointments, service follow-up, orphan owners, lease returns and special promotions.

 
TELEPHONE CERTIFICATION - SERVICE
We teach your service advisors, body shop writers and bookers how to stop passing out information and set the appointment. We also work on out-bound up selling and service terminology.

TELEPHONE CERTIFICATION - PARTS
Each week we'll work with your parts personnel coaching them how to ask for the sale over the telephone and offer every customer the option of being transferred to service to have the part installed.

NO MORE "PARTS HOLD"!

 
Maintaining Phone Skills

ATTENTION WHOSCALLING, CALLBRIGHT AND Z-TRAC CUSTOMERS

Call today and receive a 10% discount off enrollment. (800-285-0026)

Current copy of billing statement required.

 

 
Copyright © 1998–2008. All rights reserved. Advanced Phone Ups Inc. 155 Granada Street #J. Camarillo, CA 93010 (800-285-0026))