Continued One-On-One Telephone Training:
Each month we'll continue to train your personnel one-on- one over the telephone.
Each month you receive a report so you know who is training and how well they are doing.
Monthly Mystery Shops or Call Recordings:
Each month we'll mystery shop the store and mail you the CD's of the conversations.
All shops include self-evaluation grade sheets so your people can grade themselves.
Special Advertising / Promotions training:
Each month send us copies of your advertising or special promotions so we can train your personnel from them.
DON'T LET YOUR NEW PEOPLE ANSWER THE TELEPHONE UNTIL THEY ARE CERTIFIED. ADD NEW PEOPLE TO THE TRAINING AS SOON AS YOU THEY HIT THE FLOOR!
